We close the loop
other systems leave open.
Every mishandled call has a measurable cost. ROSIE knows what went wrong and solves it with Personalized Real-Time Assist (RTA), Post-Call Analysis, and Sim-Based Training.
May 4, 2026 @ 10:27AM
ROSIE turns a bad call into a better agent
without anyone in the middle.
ROSIE doesn't surface guidance for the average agent, it surfaces guidance for this agent, on this call, at this moment.
Your QA score tells you what happened.
Our Performance Gap Intelligence™ (PGI) tells you why.
Rooted in decades of learning science, Performance Gap Intelligence™ classifies every gap as Knowledge, Skill, or Attitude - because fixing a knowledge gap, a skill gap, and an attitude gap each require fundamentally different training.
Connection was absent.
See the loop in action.
Three components. One system that runs continuously - and gets smarter with every call.
Real-time guidance, calibrated to this agent and this call.
ROSIE listens to the live call, compares against the agent's personal profile and scorecard, and surfaces the right prompt at the right moment. See the full animation on desktop.
May 4, 2026 @ 10:27AM
Let's do a demo: Live Call › PGI › Sim-Based Training
Request a Demo →$10M+ annual preventable cost.
Example for a 500-agent Contact Center (~6M calls per year)
Labor savings
From reducing average handle time by 30 seconds.
Reduced escalations
Better first-call resolution means fewer repeats and supervisor escalations - compounding across every queue.
Savings from Reduced Errors
If just 5% of calls fail at ~$25 per incident - before counting the customers who leave.
Conversation quality is a controllable cost center.
So is the cost of losing the people who deliver it.
ROSIE reduces preventable cost at scale.
Serious product.
Serious people behind it.
Careers built at the frontiers of communication science, digital innovation, design, AI, and simulation - across research labs, creative agencies, game studios, and contact centers.
All of it now a part of ROSIE.
What we learned
from humpback whales.
An epic connection loop that inspired the brand.
In April 2023, diving off Bermuda, three humpbacks swam to my friends and me - a mother, her calf, and a male escort.
The calf, new to the world and encountering creatures it had never seen, rose to meet us, then returned to its mother below. Up and down.
Reaching out, checking in, returning. Several minutes of pure connection.
ROSIE is built on that principle - guided connection - and that encounter inspires our brand. The feeling I had in the water that day -
that's what we're trying to give people: the experience of truly connecting.
- Adam Blumenthal, CEO
Photo by Adam Blumenthal
Validate
in 30 Days.
We run a scoped, fixed-price pilot on a single high-volume queue. You define success metrics. We prove the loop works.
We're running a limited number of paid pilots
in Q3 and Q4 2026.