of serious medical errors are linked to communication breakdowns. ¹
0
%
of Patients don't understand the instructions they receive at discharge. ²
0
%
of patients leave medical visits with unaddressed concerns. ³
0
%
estimated annual cost to U.S. healthcare system attributable to communication failures. ⁴
$
0
bn
In healthcare, communication isn’t a soft skill, it's the operating system, and it’s failing.
We’re upgrading the Operating System with a technology that we call the CONNEXiONS Conversation Machine™ – a platform that lets us create AI-powered digital avatars who help patients be better informed, and help clinicians be better communicators.
The CONNEXiONS Conversation Machine™
Who We Serve
Our Avatars are programmed to support patients, caregivers, and clinicians.
For Patients & Caregivers
To help patients and caregivers, who are often left ill-informed by our current healthcare system, our avatars are 24/7 personal health advisors, offering empathetic, adaptive support before, during and after key moments in care.
For Clinicians
For clinicians our avatars play the role of patients who we can program with personalities, emotional profiles, back stories, and diagnoses, so clinicians can practice and strengthen their communication skills with realistic simulations.
We help healthcare organizations reduce
Medicine Non-Adherence
Operational Bottlenecks
Patient Callbacks
No-Show Rates
Readmissions
Clinician Burnout
Patient Confusion
Medical Errors
Malpractice Risk
Patient Mistrust
by transforming communication from a vulnerability into a strength, minimizing human suffering and economic impact.
HIPAA?
We comply!
CONNEXiONS is one of the few platforms using HIPAA-compliant AI from OpenAI with a signed BAA, zero data retention, and secure infrastructure for clinical-grade use.
HIPAA-Compliant AI Integration
CONNEXiONS is officially authorized to use OpenAI’s API in HIPAA-covered healthcare workflows. We meet the high compliance standards required to process Protected Health Information (PHI) safely and securely in clinical environments.
No Data Retention. Ever.
Your data is never stored or used to train our AI models. Through our Zero Data Retention agreement with OpenAI, patient and clinician data is processed securely in real time, then discarded, not logged, saved, or reused.
Business Associate Agreement (BAA) in Place
We have a signed BAA with OpenAI. This legally binds OpenAI to the same privacy and security standards as healthcare organizations. We’ve crossed the compliance threshold most AI startups are still negotiating, helping you move faster through procurement and RFP processes.
Designed to Scale
Our Conversation Machine™ is designed to scale across hundreds of healthcare use cases, tackling a massive problem that causes immeasurable, preventable suffering and costs the healthcare system billions of dollars per year in avoidable costs – poor communication between patients and providers.
Communication is the fundamental driver of healthcare quality, yet poor patient-provider communication is the norm not the exception.
Clinician Training Pilot - The Serious Illness Conversation
Six simulation scenarios for a CME course. 97% reported more confidence to have Serious Illness Conversations with their patients.
Clinical Research Trial with Lung Patients
Rossy Cancer Network is funding our clinical trial using avatars to support lung cancer patients and caregivers.
We're members of the Mayo Clinic Innovation Exchange
Invited to the Mayo Clinic Innovation Exchange in 2025 to explore system-wide collaboration opportunities
New England Medical Innovation Center
Selected for the 2025 cohort of this prestigious accelerator, joining a network of hundreds of successful alumni.
Traction
We’ve accomplished a lot in a little bit of time, and we’re moving fast!
Credibility
As academics, we’ve developed training programs for some of the most prestigious medical institutions.
And as innovation designers and engineers we’ve been building groundbreaking digital experiences for some of the world’s best-known enterprises.
Adam Blumenthal
CEO
30 years leading digital innovation with the world’s most influential organizations - from Google and the U.S. Department of the Treasury, to the Ford Foundation and AstraZeneca. Adjunct faculty at Brown University, and Ariadne Labs, a health systems innovation center at Harvard and Brigham and Women’s. Honored by the Obama White House as a designer transforming teaching and learning with digital innovation.
> Linkedin
Justin Sanders, MD
Chief Medical Officer
An internationally recognized scholar on patient-provider communication; chair of Palliative Care at McGill University; former Harvard Medical School professor. Justin has developed clinician training programs for institutions including Mass General Brigham, Penn, Stanford, Cedars-Sinai, and NHS England. Long-time researcher and practitioner of digital simulation for clinician training.
> Publications
> Linkedin
Dimitrios Doukas
CTO
Award-winning creative technology director with the world’s most innovative brands including Google, Microsoft, Meta, and Amazon. Expert in designing and building innovative interactive user experiences with digital simulation, avatars and AI. Former head of digital games at Unit 9, one of the world's preeminent digital production studios.
> Linkedin
Our Founders
Our founding team has spent their careers, working at the highest levels of their respective fields, building expertise in the areas that matter most to this work.
Moments of connexion are marked by a physiologic reaction, such as gooseflesh or a chill; by an immediacy of awareness of the patient's situation (as if experiencing it from inside the patient's world); by a sense of being part of a larger whole; and by a lingering feeling of joy, peacefulness, or awe."